Firstly, I hope this finds you and your families well, after what has been and still is a very worrying time for us all.
As a result of the on going COVID-19 Pandemic there will need to be a number of changes as to how I work to protect you my patients, and others in the clinic. I’m sure you’ll understand and I thank you in advance for your co-operation.
These protocols have been put together in accordance with the safest practice from the government and medical profession.
Some points will be self-explanatory however some are more detailed.
As a result of the COVID-19 virus I will be re-introducing treatments in a phased manner.
The virus is carried via droplets through the air. As a result I’ll be limiting treatments in the oral region. At this time I will NOT be offering lip augmentation as this has a higher potential to transmit the virus.
The clinic will be cleaned to the highest standards on a daily basis. Between each appointment I will be cleaning surfaces. This means that appointments will be staggered, longer and there will be fewer available.
The toilet will be unavailable.
MY PERSONAL MONITORING
I will be wearing the appropriate level of Protective Personal Equipment ( PPE). I will check my temperature daily and advise you immediately if I have a temperature and postpone your appointment. I will be using the COVID tracker app once available.
Patients who have been contacted by the government to say that they are high risk and should be shielding OR self-isolating will not be seen.
WE WILL CHECK THIS AT THE TIME OF BOOKING.
Patients or anyone in the household who have COVID symptoms (COUGH, TEMPERATURE OR LOSS OF TASTE OR SMELL) will not be seen.
WE WILL TEXT YOU THE DAY BEFORE YOUR APPOINTMENT AND ASK YOU TO CONFIRM YOU HAVE NO SYMPTOMS.
APPOINTMENT/ENTRY TO CLINIC
The day of the appointment I would like you to wait in your car or outside until I send a text to invite you in.
THERE WILL BE 1 PATIENT AT A TIME ALLOWED IN THE CLINIC WHICH IS DEFINED AS THE UPPER WAITING ROOM AND CLINIC ROOM ITSELF. Sorry, no pairs or group appointments at this time. The only exception to this is members of the same family.
Please bring the bear minimum so NO HANDBAGS if at all possible.
Please remove your make up prior to the appointment.
On arrival please use the hand sanitizer and come up the stairs.
I will be standing over 2m away from you wearing my PPE.
There will be a table with a mask for you. Please apply the mask covering your mouth and pull the strings behind your ears.
I will then take your temperature using an infrared thermometer. This will not touch your forehead when your temperature is being taken.
If you have a temperature you will have to go home, wearing the mask, and follow the governments advice.
If your temperature is normal then we can proceed.
The treatment will be undertaken with your mask on when it’s upper facial or underarm Botox.
If it’s other regions and your mask needs to be removed this will be done.
The region of treatment will be thoroughly cleansed as before.
As stated at this time I will NOT be treating the oral region. This is the area where the risk of transmission of COVID-19 virus is highest.
This will be the same as before HOWEVER if I’ve treated the nose to mouth lines or the marionette lines I will ask you to gently massage this region at home.
After treatment I will ask you to dispose of your facemask on leaving the clinic unless of course you would like to keep it on.
For my established patients this will be a text as before.
For new patients this will take the form of a WhatsApp video call as this is safer than face to face contact. If following this, a face to face appointment is required then this will be arranged.
NEW PATIENT CONSULTATIONS
These are still available however they will be undertaken remotely. I will still be able to assess your concerns and advise you of the best treatment options.
If following this assessment you are keen to proceed to treatment, we can arrange this.
Your details will be added to clinical records before the consultation itself and I would undertake the treatment as before.
PLEASE SEE ABOVE GUIDANCE FOR THE TREATMENT APPOINTMENT ITSELF.